![]() And they also confirm that Germany is bound to become the largest telecom market in Europe, even though as of today the Danish people are phoning twice as much and the US people four times as the Germans.Ī Datapro survey predicts a market growth from 100 billion German Marks in 1997 to more than 150 billion in 2002, with a split of 80% to 20% between services and equipment in 1997 moving to 85% to 15% in 5 years. The Key Players In The Growing German Telecom MarketĪll the different consultants, coaching the new competitors of "T", feel that customer service together with a price discount of 15 - 20% on the going rates of the former monopolist will be the key factors in winning and keeping new telephone network subscribers and recommend investments in call centers. Ordertaking with a smile keeps customers on board. And lower rates will enhance the role of the telephone in communication with prospects and customers. Managers and their staff understand that in times of tough competition it is not only important to fulfill one's duties, but even more how you perform the services around the products offered. The second trend is that German companies as well as their customers are getting more service conscious. The former monopolist "T - Deutsche Telekom" itself has resolved to fight back this time, after having lost more than 40% of the mobile phone market within 18 months to D2 Mannesmann only a few years ago. Saving phone costs has become a key concern resulting in long term corporate buying strategies as well as a new trend of trying out a new carrier every day, even if you have to remember and dial an additional 4 digits code to get access to the lines of the new "saver's favourites". And they have done so to an extent, unexpected by the experts of the carriers and service providers and keeps them building up service and call center capacities. One is the deregulation of telecommunication services in many European countries, which is a new experience for the German phone user.īound to the services and prices of the monopolist Deutsche Telekom until the beginning of 98, the business and private users are now able to choose between more than 30 larger and smaller local, national or international carriers. Routine services such as passport renewals, reports of birth abroad, and notarials are not considered emergencies and are processed during regular business hours.There are two main reasons why Germany is experiencing a call center boom. If you are deaf or hard of hearing, additional accessibility options are available here. ![]() Munich consular district (encompassing Bavaria) Dial 089 2888 0 from within Germany or 011 49 89 2888 0 for calls originating from the United States.Frankfurt consular district (encompassing Baden-Württemberg, Hesse, North Rhine-Westphalia, Rhineland-Palatinate, Saarland) Dial 069 7535 0 from within Germany or 010 for calls originating from the United States.Berlin consular district (encompassing Berlin, Brandenburg, Bremen, Hamburg, Lower Saxony, Mecklenburg-Vorpommern, Saxony, Saxony-Anhalt, Schleswig-Holstein, Thuringia) Dial 030 8305 0 from within Germany or 010 for calls originating from the United States.Someone will respond to your call 24 hours a day. citizen in Germany, please call the embassy or consulate nearest you. ![]() In the case of an emergency involving a U.S. Also see our Mental Health Providers and Suicide Prevention Resources page. ![]() For life or death emergencies, dial 112 for immediate medical assistance.
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